FAQ
🧸 Frequently Asked Questions
📦 Shipping & Delivery
How long does order processing take?
All orders are processed within 1–2 business days.
How long does shipping take?
Shipping times vary depending on your chosen method:
- Fast Shipping: 1–2 business days
- Economy Shipping: 5–8 business days
Do you offer free shipping?
Yes! We offer free shipping on all orders over $70.
Do you ship internationally?
Currently, we ship within the U.S. only. If you're outside the U.S., please contact us and we’ll do our best to accommodate you.
🔁 Returns & Refunds
What is your return policy?
We offer free returns within 30 days of delivery. If you’re not completely satisfied with your blanket, contact us and we’ll make it right.
What if my blanket arrives damaged or incorrect?
If your item arrives damaged or there is an issue with the order, please email us at support@oinahome.com with your order number and a photo. We’ll send a replacement or issue a refund right away.
🧼 Blanket Details & Care
What material are your blankets made from?
Our blankets are crafted with premium 470 GSM Arctic Velvet fleece, known for its ultra-soft feel, durability, and warmth.
What sizes are available?
Our blankets come in the following sizes:
- Throw: 50 x 60 inches
- Twin: 60 x 80 inches
- Queen: 90 x 90 inches
Are your blankets machine washable?
Yes! For best results:
- Wash cold on gentle cycle
- Tumble dry low or air dry
- Do not bleach or iron
Will the printed message fade over time?
No — our designs are printed using high-quality, permanent dye-sublimation that’s made to last through wash and wear.
🎁 Gifting
Can I send a blanket directly as a gift?
Yes! You can ship directly to your recipient by entering their address at checkout. No pricing info will be included in the package.
Do you offer gift wrapping or notes?
We currently do not offer gift wrapping, but you can leave a note at checkout and we’ll do our best to include your message.
📬 Contact & Support
How can I reach customer service?
You can email us at support@oinahome.com. We typically respond within 24 hours.